Privacy Policy

This Privacy Policy explains how Diamond Aud Casino may collect, use, store and share personal information when you visit the website, create an account, use gambling services or contact support. It is intended to help players in Australia understand how information is handled and the choices available to manage it.

Diamond Aud Casino holds a gaming licence issued by the Curaçao Gaming Control Board, providing a regulated framework for account security and fair-play obligations.

Information we may collect

When you use Diamond Aud Casino, we may handle information that identifies you, relates to your account or is needed to provide online gambling services. The information collected depends on how you use the website, the services you request and the checks that may be required before or during account use. We aim to collect information that is relevant, reasonably necessary and handled in a fair and transparent way.

Account and personal details

This may include your name, date of birth, contact details, username, account preferences and other information you provide when registering or updating an account. We may also keep records of communications with customer support, including questions, complaints, requests and information supplied to help resolve an issue. You should provide information that is accurate, current and relevant to your account.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These may include identity documents, proof of address or other information reasonably needed for account checks. Verification information can also help prevent impersonation, unauthorised access, money laundering, fraud and other prohibited activity.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction dates, amounts and transaction outcomes. Payment providers may process payment information under their own privacy practices. We may receive limited payment and transaction information needed to confirm, reconcile, investigate or support account activity.

Device, usage and cookie data

When you visit the website, we may receive technical information such as your IP address, browser type, device type, operating system, language, time zone, pages viewed, referring website and information about how you interact with website features. We may also use cookies and similar technologies to remember settings, maintain sessions, improve performance, understand usage and support security.

If you provide information about another person, you should have permission to do so and should make sure they understand how their information may be used. We may combine information collected from your account, website activity, support interactions and service providers where this is reasonably necessary for the purposes described in this policy.

How and why information is used

Personal information may be used for operational, security, support, responsible gambling and compliance purposes. We may use manual review or automated tools to identify unusual activity, assess security risks and support verification. These processes are intended to protect players, the website and payment systems.

To create, administer and maintain your account.
To provide website features and gambling services that you request.
To process deposits, withdrawals and other account transactions.
To confirm identity, age, account ownership and eligibility.
To complete anti-fraud, security, responsible gambling and other risk checks.
To detect, prevent and investigate suspicious, unauthorised or unlawful activity.
To communicate about your account, transactions, verification requests and service changes.
To provide customer support, investigate complaints and keep records of relevant interactions.
To maintain website security, troubleshoot technical problems and improve reliability.
To understand website use and improve content, functionality and user experience.
To send marketing or promotional communications where permitted and where appropriate consent has been provided.
To meet legal, regulatory, tax, accounting, record-keeping and other compliance obligations.

Information may also be used to establish, exercise or defend legal rights, manage disputes, enforce applicable terms and protect the rights or safety of players and others. We do not use personal information for unrelated purposes without an appropriate basis or permission where permission is required.

Marketing communications

Marketing messages may include information about website services, updates or promotions. Where required, marketing will be sent only with the appropriate consent. You can withdraw consent or opt out of marketing at any time by using an unsubscribe option in a message or by contacting support. Opting out of marketing will not generally stop essential communications about your account, transactions, security or legal matters.

Sharing information

Information may be shared where reasonably necessary to operate the website and provide services. This can include sharing with payment and technology providers, identity and verification services, fraud prevention services, professional advisers, customer support providers and other service partners working on relevant tasks. These parties should receive only information needed for their role and are expected to handle it appropriately.

Information may also be disclosed when necessary to comply with a valid legal request, investigate suspected wrongdoing, enforce applicable terms, protect people or property, or manage a business transfer. Some providers may process information outside Australia, depending on the technology, payment, security and support services used.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on your device when you use a website. Some cookies are necessary for account login, session management, security and core website functions. Other cookies may help remember preferences, measure performance, understand traffic or support relevant communications. The types and duration of cookies may change as website features develop.

You can manage or restrict cookies through your browser settings. Browser controls can usually allow you to view, delete, block or accept cookies, although the available options differ between browsers and devices. If you disable certain cookies, some website functions may not operate correctly or may require you to enter information again.

Security

Reasonable technical and organisational measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, secure connections, monitoring, verification procedures and confidentiality obligations for staff and providers. No website, network or electronic transmission can be guaranteed to be completely secure.

Players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity. You should also avoid sharing verification documents or account information through untrusted channels.

Retention

Personal information is kept for as long as it is reasonably needed for account administration, support, security, dispute handling and compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to technical, legal and operational considerations.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may be subject to identity checks, legal exceptions, security considerations and obligations to retain particular records.

Access: request information about the personal information held about you and, where appropriate, a copy of that information.
Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw consent to marketing communications at any time.
Information about use: ask general questions about how your information is collected, used, shared or retained.

How to exercise your rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@diamondaudcasino.top. Please explain your request clearly and include enough information for us to identify your account and understand what you need. For your protection, we may ask for reasonable information to verify your identity before completing a request.

A deletion request may not be completed where records must be retained by law or are needed for security, dispute or compliance purposes. Withdrawing marketing consent does not affect processing already carried out lawfully before consent was withdrawn and does not generally stop essential account communications.

We will review privacy requests and respond within a reasonable timeframe. If a request cannot be completed in full, we will generally explain the reason, such as a legal retention requirement, security concern, third-party confidentiality issue or inability to verify the requester. You may contact support if you believe information about you has been handled incorrectly or if you have a privacy concern.

Children and account eligibility

The website is intended only for people who are legally permitted to use online gambling services. We do not knowingly invite children or people who are not eligible to create accounts. If you believe a child has provided personal information, contact support so the matter can be reviewed and appropriate steps can be considered.

Policy updates

This Privacy Policy may be updated when our services, technology, privacy practices or legal obligations change. The latest version will apply from the date it is made available on the website. Players should review this page from time to time. Continued use of the website after an update may indicate acceptance of the revised policy where permitted.